Committee Insights | 8.31.21 | Taking Human Resources Higher as a Strategic Partner
In this edition of our NCIA Committee Insights series originally aired on Tuesday, August 31, 2021 we were joined by members of our Human Resources Committee for a discussion on how to create a healthy workplace, a positive employee experience and an effective relationship with your leadership team to make the right decisions for your company’s success.
Human resources is the hub of the workplace, the employee experience and leadership decisions with the cannabis industry being no different. Join our panel of human resource experts as they equip you with the skills needed to create positive employee experiences and influence change with other strategic leaders within their organization by effectively utilizing data.
Panelists:
Shawnee Williams (Moderator)
Recruiter & Account Manager
Illinois Equity Staffing
Nichole McIntyre
Director of Human Resources
urban-gro
Dan Walter
Managing Consultant
FutureSense LLC
Committee Blog: Four Elements of Compensation Strategy in High-Growth (Cannabis) Companies
by Fred Whittlesey, Founder and President, Cannabis Compensation Consultants Member, NCIA Human Resources Committee
with assistance from
Kara Bradford, Co-Founder & CEO, Viridian Staffing Chair Emeritus, NCIA Human Resources Committee
All high growth companies face the same challenge: Hiring high-quality people at a feverish pace, while dealing with all of the issues that come with that including recruiting, onboarding, training, and of course, compensation.
The cannabis sector (more than just an “industry”) has another layer of challenges rarely seen when finding and hiring the employees needed for the explosive growth underway:
Diverse segments (to use a financial reporting term) often under a common entity, or
Multiple entities housing those distinct businesses, and
Diverse occupational categories either within a common entity or spread across multiple entities.
The cannabis product lifecycle, like any consumable product, spans agriculture, processing, packaging, branding, distribution, and direct sales. A fully vertically-integrated company might employ, within a single corporate entity, agricultural workers, lab workers and extraction specialists, manufacturing workers, distribution teams, and dispensary employees. That is a challenging environment for compensation plan design.
For example, agricultural workers, including agricultural managers, virtually never receive equity compensation as an element of their pay package. Biochemists, particularly when coming from a biopharma company, expect significant equity compensation. Retail dispensary managers, no equity. VP of sales, equity.
Now, imagine those jobs and people are spread across multiple entities. Maybe the overall corporate structure is a C Corp over some LLCs. Or, like in Arizona, a nonprofit corporation with a Management Services Agreement with a C Corp which directs money through an LLC.
Or in British Columbia which, like the U.S., prohibits alcohol and cannabis sales in the same stores or from the same company, but has owners that operate in both businesses. And the stores are next door to each other. Budtender vs. sommelier? Employees talk.
But perhaps the most compelling reason to consider a broad spectrum of compensation alternatives is unique to cannabis: The non-deductibility of compensation expenses that cannot be characterized as cost of goods sold — Tax Code Section 280E. More than in any other industry, using forms of compensation that avoid incurring a nondeductible compensation expense can have a direct and immediate impact on business financial performance.
Compensation Strategy
Complex cannabis companies have to mold their pay programs to fit this broad array of entities, lines of business, and types of jobs, under an unfavorable tax environment.
There are four, and really only four, types of compensation for employees (and independent contractors, and members of the Board of Directors, and consultants). Each of the four has many forms, but there are four types of things a company can do to pay — and hopefully continue to pay — an employee. This is a useful framework for thinking about compensation.
Cash
Wage, salary, performance incentives or bonuses, commission, 401(k) contribution (yes, a cannabis company can have a 401(k)), profit sharing, retention bonuses. Every employee will receive one or more of these forms cash payments. All require cash changing hands from the company to or on behalf of the employee.
The most common cash compensation arrangement is a base salary plus bonus as a percentage of salary that is typically dependent upon the performance of the individual, team, and/or company. Many companies have a 10% of base salary target. In the cases of budtenders and delivery drivers, tips (essentially a customer-paid commission) are common as compensation as well. Companies in some locations, such as California, continue to pay trimmers at piece rates (pay by unit production).
Goods and Services
I casually call this category “stuff” — a company gives people stuff as part of their compensation. Healthcare coverage, life insurance, job training, a laptop and a phone in the traditional model. But this category includes much more than traditional “employee benefits” — from free food to use of the company vacation home to sabbaticals, these meet employees’ needs while keeping them focused on, and sometimes physically at, work. Sometimes this free stuff is not taxable income to the employee (healthcare coverage, free food at work) and sometimes it is taxable (free gym membership). Be informed in your creativity here. Local regulations in many jurisdictions are dictating benefits coverage above the federally-mandated level.
Securities
This is by far the most complex form of compensation, and more so for cannabis companies. Whether it’s stock options, restricted stock, restricted stock units, or member interests (in an LLC) — the question is which entity is granting the compensation, and whether they are allowed to grant it to an employee in a different entity. We are beginning to see companies that compensate employees with cryptocurrency which is viewed as a “security” by both the IRS and SEC. Given the increasing social justice emphasis in the cannabis sector, equity compensation is the form of pay that truly levels the playing field across all income levels.
The choice of equity compensation will be driven by the form of organization and ownership philosophy.
Time and Place
Before COVID-19, companies in all industries were increasingly emphasizing this form of compensation. In the 1980’s, there was no “casual dress” and “working from home” was unheard of. An employee reported to the workplace at the assigned time, and there was no “flextime.” Over the past few years, companies were already experimenting with paid parental leave, unlimited vacation time, and employee-choice work location. Now, for many companies and many jobs, WFH is the model. Not for growers and not for budtenders (yet). But time and place can be highly valuable cash-free (sort of) equity-free forms of compensation.
And then…
Hiring is only half the battle. Retention of employees in the cannabis sector is as challenging as hiring. Companies need to be creative with the same four tools to retain employees. But you can’t wait until they give notice of resignation, because then it’s too late.
Your employee retention compensation program starts at the employee’s date of hire, because it is the same program.
It’s no secret that employment demands for the legal cannabis industry have soared in recent years. According to Marijuana Business Daily’s 2016 Marijuana Business Factbook, cannabis-related companies in the U.S. are now employing between 100,000 and 150,000 workers.
That data, if correct, means that legal marijuana companies in the United States are currently employing around the same number of people as there are librarians, web developers, data administrators, or flight attendants.
But the dramatic need to fill cannabis-related positions has also created some major issues for legal cannabis companies when it comes to their hiring practices. A lot of these mistakes can be found in any start-up company – but given the “Wild West” nature of the legal marijuana industry and its outlaw roots, there are also some unique HR issues.
We’ve boiled these issues down into a list: The Top 5 HR Mistakes that Cannabis Companies Make.
Poor Job Descriptions by Employers
As mentioned, many of the people now running cannabis companies don’t come from a traditional corporate background, so they’re not aware of how important a thorough and detailed job description can be.
A lot of these employers are also stuck in a start-up mentality, and haven’t yet made the mental leap when it comes to thinking long-term about who their employees are. And while these bosses are very knowledgeable by necessity when it comes to cannabis compliance and regulations, they’re still not used to explaining their company vision and mission to potential hires.
Verifying Employee Eligibility Federal law requires that every employer recruiting an individual for employment in the U.S. must have those employees complete an I-9 Employment Eligibility Verification form. The I-9 form helps companies ensure their employees’ identity and their authorization to work in the country.
But while cannabis companies are focused on legal marijuana compliance and regulations issues, this crucial piece of the employment puzzle often falls by the wayside – and that can be disastrous.
Most cannabis companies don’t realize that a missing or improperly filled-out I-9 form can lead to potentially ruinous government penalties if your business comes under a federal audit. We recently saved one of our clients close to $100,000 in fines by doing our own, internal audit of their paperwork and correcting their I-9s.
Fair Labor Standards Act (FLSA) Classifications
The FLSA are the minimum wage, overtime pay, record-keeping and youth employment standards established for employees in both the private and government sectors.
In most mainstream companies FLSA classifications help to establish which jobs should be considered exempt or non-exempt, or whether some positions are eligible for overtime.
These classifications are another important but overlooked issue for cannabis businesses. Part of the problem is because some of the jobs in the legal cannabis sector are still new and employers remain ignorant or uncertain as to how they should be classified.
For example, should the growers who daily tend the cannabis plants be considered exempt, or should that classification be reserved only for the geneticists who develop a company’s unique strains? And who gets overtime?
High Turnover
Part of this issue comes back to the dilemma of poor job descriptions. Employers in the legal cannabis sector might begin by hiring friends they can trust, but soon discover those friends don’t have the skills or commitment needed to stay with their jobs.
As a new industry, cannabis also attracts a lot of millennials – young workers for whom this might be their first “real” job, and who statistically are notorious job-hoppers. Once the novelty of working with marijuana wears off, and if they don’t feel invested in their work and their company, they often get bored and move on – taking their newly acquired skills with them.
Another important issue: hiring people who are comfortable with the rough-and-tumble cannabis culture. Most legal cannabis companies don’t want to have a rigid work environment, but they need to be concerned about potentially litigious issues that could lead to claims of harassment.
Recruiting
As these companies struggle to find the right employees, they’re often not thinking of the best methods to attract and engage potential workers, especially for the long haul. Most cannabis business employers aren’t aware they can offer their employees things like health benefits, direct deposit, and other perks that works at mainstream companies take for granted.
Admittedly the legal cannabis industry faces some very unique challenges as it grows and develops. When you’re working with an all-cash business model, it’s hard to get into the habit of keeping good records and an accurate paper trail. And the current federal prohibitions can put any legal cannabis industry high on the government’s radar when it comes to scrutiny for any possible regulatory slip-ups.
All these issues underscore why it’s very important that legal marijuana companies realize the importance of outsourcing or hiring in-house HR professionals – the people who can ensure their operations run smoothly and remain complaint across a wide variety of everyday workplace issues.
Caela Bintner, Faces Human Capital Management
Caela Bintner is Co-Founder and Managing Director of Faces Human Capital Management, based in Denver, Colorado. With over 25 years of sales, Caela has acquired a unique skill set including public relations and marketing experience.
She started her first public relations company in 1996 after she worked for The Bush Administration. She is also a member of Women Grow, the organization created to help women leverage their influence and succeed in the legal cannabis industry.
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