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Member Blog: Cannabis Convenience – Exploring the Rise of Delivery Services in Local Markets

by Erika Cruz, Outreach Monks

Remember the long lines and awkward whispers at the dispensary? Those days are fading faster than you can say “indica.” Cannabis delivery services are popping up around the corner, delivering your favorite flower, edibles, and more right to your door. This boom isn’t just about convenience, though. It’s about changing laws, new technology, and a growing desire for discreet, easy access to cannabis.

What’s particularly intriguing is the role of legislation in shaping this landscape. For instance, California voters approved Prop 64 or the Adult Use of Marijuana Act, allowing adults 21 yrs or more to legally grow, possess, and use cannabis for non-medical purposes. This state act not only welcomed statewide legalization but also allowed its 58 counties, including the city of Sacramento, the autonomy to develop their policies and regulations around cannabis retail, manufacturing, and cultivation. This decentralized approach has been instrumental in fostering the growth and diversity of California’s cannabis market, setting the stage for the rise of innovative delivery services.

So, what’s driving this surge in cannabis delivery service? In this article, we’ll dive into this question and discover how delivery services are not just changing the face of cannabis retail but also influencing consumer behavior and nurturing a sense of community among cannabis enthusiasts.

What is Cannabis E-commerce?

Cannabis e-commerce refers to the online retailing of cannabis products. This type of e-commerce operates within the legal frameworks of regions where cannabis is legally permitted for medicinal or recreational use. It involves various products derived from the cannabis plant, such as dried flowers, oils, edibles, and other related merchandise.

In cannabis e-commerce, consumers typically browse an online platform or website that lists available cannabis products. These platforms provide product descriptions, potency levels, usage instructions, and pricing information. Consumers can select products, add them to a virtual cart, and purchase online. The purchased items are then delivered to the consumer’s location, subject to legal regulations regarding delivery and distribution. 

But if you are not sure which cannabis seller to trust, look for a seller who prioritizes safe, reliable, and convenient access to a diverse selection of cannabis products. For instance, Nexus Delivers in Sacramento is a notable choice to explore. Their dedication to quality, safety, and variety sets them apart as a trusted option in cannabis e-commerce.

 

Driving Forces Behind the Rise of Cannabis Delivery

 

1. Convenience and Discretion

Cannabis delivery brings your order discreetly to your door, on your schedule. Perfect for busy bees or privacy seekers, it’s the hassle-free high you crave. No crowds, no awkward stares, just pure convenience and the freedom to enjoy at your own pace. 

Plus, discreet packaging and secure payment methods are essential components of this aspect. It involves ensuring that all transactions and deliveries are conducted with the utmost confidentiality, protecting consumers’ privacy. 

2. Enhanced Product Selection and Information

Online platforms boast wider product selections compared to local dispensaries, often presenting detailed descriptions, reviews, and educational resources. This empowers consumers to make informed choices, discover new strains and products, and compare prices with transparency.

So, blast off from the dispensary doldrums and dive into the boundless knowledge and options offered by delivery – your perfect bud awaits.

3. Accessibility and Inclusivity

Accessibility means that consumers, regardless of their location, can easily browse and purchase cannabis products online. It breaks down geographical barriers, enabling those in remote areas or with limited mobility to access the benefits of cannabis.

Inclusivity goes beyond geographical access and emphasizes catering to a diverse clientele. It involves offering a range of products to suit various preferences and needs, including those seeking medicinal benefits. This means sellers can reach a broader audience and sell more. 

4. Competition and Market Expansion

Delivery services play a pivotal role in fostering competition and driving market expansion in the cannabis industry. They act as catalysts, sparking a cycle of benefits for both businesses and consumers. By offering convenient and efficient delivery options, dispensaries are compelled to compete vigorously.

This competition has a twofold effect. Firstly, it exerts pressure on prices, forcing dispensaries to lower their rates to remain competitive. Secondly, it incentivizes dispensaries to enhance the quality of their cannabis products and elevate their customer service standards. As a result, consumers enjoy more affordable options, a wider array of top-notch products, and superior service.

Data and Marketing Opportunities

Delivery platforms gather valuable data on user preferences and consumption patterns, enabling targeted marketing and product development. This information forms the foundation for targeted marketing strategies. Dispensaries can personalize customer experiences, offering tailored product recommendations that align with individual tastes and needs.

Additionally, businesses can identify specific demographics and market segments, allowing them to effectively develop and fine-tune their product offerings to cater to these diverse groups.

Evolving Regulatory Landscape

Legitimate and licensed delivery services are emerging, and this transformation is creating a safer and more accountable cannabis industry.

These licensed delivery services play a crucial role in addressing various concerns. They prioritize safety by implementing robust age verification procedures, ensuring that only adults have access to cannabis products. Additionally, these services are actively involved in educational initiatives, promoting responsible consumption.

Conclusion 

Remember, it’s not just about avoiding awkward stares at the dispensary; it’s about unlocking a universe of options from your couch. As this market blossoms, let’s keep it chill, responsible, and full of delicious possibilities. After all, who wouldn’t want a world where bud travels to you? 

We appreciate your interest and hope you found this article valuable.

Beyond the Doorstep: Mastering Risk Management in the Cannabis Delivery Revolution

In the fast-paced world of cannabis retail delivery, where popularity and convenience of home delivery mingles with the complexities of compliance, risk management takes center stage. As experts in the field of cannabis insurance, we recognize that the journey from shelf to doorstep is not just a logistical dance but a tightrope walk of potential hazards. In this blog post, we navigate through the labyrinth of risks in cannabis delivery, honing in on the often-underestimated challenges faced by the delivery workforce.

The Green Route: Cannabis Delivery Takes Center Stage

With the rising demand for cannabis products and the evolving legal landscape, cannabis delivery services have remained the heartbeat of the industry. The convenience of having products delivered directly to the doorstep is undoubtedly a game-changer. Furthermore, in the post-pandemic era, the surge in home delivery services has not only reshaped consumer behavior but has also provided a gateway for a previously untapped market segment—individuals who may feel hesitant to step into a physical cannabis retail store. 

Dangers Unseen: The Employee-Side Risks

When it comes to cannabis delivery, the focus often centers on product safety and compliance with intricate regulations. Yet, the risks faced by delivery personnel are equally significant and deserve careful consideration. One of the most common and often unexpected risks is the peril of dog bites. As a seasoned insurance professional, I’ve seen cases where a routine delivery turned into a harrowing experience due to an unforeseen encounter with an aggressive pet.

Dog bites may seem minor, but they can lead to serious injuries, legal complications, and financial ramifications for both the employee and the business. It’s crucial for cannabis delivery businesses to incorporate comprehensive insurance coverage that accounts for these unpredictable scenarios.

On the Road: Navigating the Risks of Car Accidents

Another aspect of risk management in cannabis delivery centers on the transportation process. The potential for car accidents poses a substantial threat to delivery personnel, particularly when navigating through unpredictable traffic conditions. Thus, ensuring the safety and protection of the delivery team is paramount.

As experts in cannabis insurance, we advocate for a holistic approach to risk management that encompasses employee training, vehicle safety measures, and robust insurance coverage. Businesses must be proactive in implementing safety protocols and providing ongoing training to mitigate the risks associated with accidents on the road.

Insurance Solutions: Safeguarding Your Assets

In the world of cannabis delivery, insurance is not merely a legal requirement; it is a strategic investment in the longevity of your business. Tailoring insurance coverage to address employee-side risks is a pivotal step in fortifying your enterprise against unforeseen challenges.

A comprehensive risk management strategy hinges on an all-encompassing liability coverage that explicitly includes incidents like dog bites. It’s crucial to underscore that occurrences such as dog bites are integral components of a robust workers’ compensation policy, underscoring their inclusion within the same framework. This interconnected approach forms the backbone of a well-rounded risk management strategy. Additionally, ensuring that your delivery vehicles are adequately insured acts as a critical safeguard, shielding your business from the financial ramifications of accidents.

Nurturing Growth Through Proactive Risk Management

Overall, the cannabis industry continues to evolve, so too must our approach to risk management. The journey from seed to sale is fraught with uncertainties, and it’s our responsibility as insurance professionals to provide a safety net that extends beyond insurance that meets the minimum legal requirements. By prioritizing employee-side risks in cannabis delivery, businesses not only protect their most valuable assets—their workforce—but also fortify their position in this dynamic market. In the ever-changing landscape of cannabis, let proactive risk management be the compass guiding your business towards a sustainable and secure future.

For more information, please reach out to Valerie Taylor, Vice President (National Cannabis Practice Leader), The Liberty Company Insurance Brokers

Elevate Your Cannabis Business with NCIA Membership

Embark on a journey of growth, knowledge, and industry collaboration by becoming a member of the National Cannabis Industry Association (NCIA). As the leading voice of the cannabis industry, NCIA provides unparalleled resources, advocacy, and networking opportunities to businesses navigating the dynamic landscape of cannabis.

Why Join NCIA?

  • Industry Advocacy: Gain a powerful ally in shaping cannabis policies and regulations at the national level. NCIA actively engages with policymakers to ensure a favorable environment for cannabis businesses.
  • Educational Resources: Stay ahead in the ever-evolving cannabis space with access to exclusive industry reports, webinars, and educational events. NCIA keeps you informed about the latest trends and best practices.
  • NCIA Events: Connect with fellow industry professionals, entrepreneurs, and thought leaders at NCIA’s signature events – including the 2024 Stakeholder Summit Series and 12th annual Cannabis Industry Lobby Days. Forge valuable partnerships and stay connected with the pulse of the cannabis community.

How NCIA Membership Enhances Your Risk Management Strategy

In collaboration with industry leaders, NCIA offers insights and resources to strengthen your risk management approach. As a member, you’ll have access to specialized content, webinars, and expert advice tailored to the unique challenges faced by cannabis businesses in the delivery sector.

Join NCIA Today

Elevate your cannabis delivery business with NCIA membership and take a proactive step towards a secure and thriving future. To explore the benefits of membership and join the growing community of cannabis professionals, visit National Cannabis Industry Association. For personalized assistance and insights, feel free to reach out to our dedicated membership team at membership@cannabisindustry.org.

Unlock the full potential of your cannabis business with NCIA – Your Partner in Progress.

Equity Member Spotlight: Euphorium Oakland

NCIA’s editorial department continues the Member Spotlight series by highlighting our Social Equity Scholarship Recipients as part of our Diversity, Equity, and Inclusion Program. Participants are gaining first-hand access to regulators in key markets to get insight on the industry, tips for raising capital, and advice on how to access and utilize data to ensure success in their businesses, along with all the other benefits available to NCIA members. 


Tell us a bit about you, your background, and why you launched your company.

Euphorium Oakland is a Black-woman owned, Black family-operated delivery-only concierge service founded by mother and son duo & HBCU graduates, Tee Tee Brown and Bryce Savoy in 2016. Having over 20 years of experience in pharmaceutical sales, my mother wanted to use the skills she acquired over a couple of decades to help heal people.

As a single mother and primary caretaker for her mother, she saw an opportunity to further her purpose of service. For me, being an independent rapper and Founding Member of Bay-Area-based non-profit organization, The Black Neighborhood I saw an opportunity to create a pathway to generational wealth, as well as be able to empower and uplift others, which is at the heart of everything I do.

What unique value does your company offer to the cannabis industry?

Euphorium offers superior customer service and an unparalleled family touch. With her prior background in sales, my mother offers a wealth of knowledge to anyone looking for advice and direction about which products to purchase for their specific needs.

Our primary offerings are that we have high-quality products at affordable prices, which cover all cannabis categories, serve the local community through our philanthropic endeavors, and ensure anyone who does business with us feels like family. We also strive to go above and beyond to make sure our clients’ needs are met. Anyone who shops with us can feel reassured knowing that they are spending money with a fully Black-owned company, that epitomizes what it means to be Oakland natives.

What is your goal for the greater good of cannabis?

Our goal for the greater good of cannabis is to create a blueprint for other Black people looking to enter the industry, at any level. With so few of us being business owners, it is not enough for us alone to thrive; we want others who look like us to also have a seat at the table.

What kind of challenges do you face in the industry and what solutions would you like to see?

Like many of us who are small business owners understand, access to consistent capital is everything. With customer spending habits fluctuating now more than ever, consistent revenue is for and far between. However, maybe even more important than that is being able to market and promote our business/services in effective ways to gain new clients. Being that this is the first business that my mother and I have operated, there are a lot of things we had to learn by trial and error. Having proper incubation/business consultation would help us tremendously. All in all, a solution we would like to see is city and county agencies truly being intentional about providing equity businesses and entrepreneurs with the tools and resources to become successful in an ever-changing industry.

Why did you join NCIA? What’s the best or most important part about being a member through the Social Equity Scholarship Program?

“Equity is not a competition, it’s a community.” – A quote from a gentleman I heard at the March 10 Power Hour session. This is the exact reason why we joined NCIA. We have found more often than not, equity business owners tend to operate in silos: for one reason or another, we do not communicate with each other, although we are almost always experiencing the same challenges.

The best part about being a member of the Social Equity Scholarship Program thus far is the opportunity to build relationships with people from all walks of life and sectors of the industry. Also, from the information we gathered in the short time we have been a part of the program, our success is not predicated upon our popularity. We are looking forward to what is next!

Equity Member Spotlight: iFlyWellness – David Rodrigues, CEO

This month, NCIA’s editorial department is reviving the monthly Member Spotlight series by highlighting our Social Equity Scholarship Recipients as part of our Diversity, Equity, and Inclusion Program. Participants are gaining first-hand access to regulators in key markets to get insight on the industry, tips for raising capital, and advice on how to access and utilize data to ensure success in their businesses, along with all the other benefits available to NCIA members. 


Tell us a bit about you, your background, and why you launched your company?

I have been using cannabis for 20 years, and got into the industry in 2011, before METRC was implemented, and before adult-use legalization. I was working in cultivation, budtending, purchasing, and managing. At the time, I was seeing firsthand the products dispensaries were providing, and began developing a vision of what the San Jose community needed versus what was out there. Stepping back from my position at a successful dispensary, I made a choice to go all in on my visions and build a delivery service and lifestyle brand in San Jose. I created iFlyWellness for the people.

iFlyWellness delivery service will connect the legendary Humboldt County to the Bay Area. Offering a unique flower menu from Humboldt County to Indoor exotic flower, iFlyWellness will cater to the everyday smoker/user, specifically the people of San Jose. There are over 1.1 million people in San Jose, with a high percentage of cannabis users. Connecting the “farm to blunt” is the method behind iFlyWellness. Patients are currently buying jars at ninety dollars an eighth. The everyday consumer has struggles affording such medicine. The logic is to figure out a way for patients to consume top-tier flower at an affordable price.

What unique value does your company offer to the cannabis industry?

I know quite a few cannabis growers and will go straight to the source. This is the “farm to blunt” experience. The indoor cultivation side and the Humboldt side both make a supply chain connection from the Emerald triangle all the way to the Bay Area. This is really good medicine for the people.

What is your goal for the greater good of cannabis?

It’s about getting on the ground. Talking directly to the people in the community that you want to make a social impact with. I am working with Daniel Montero and Javier Armas of BALCA (Bay Area Latino Cannabis Alliance), and I am connected directly with Humboldt farmers and legacy growers. 

Our vision is for the patient to feel a direct connection with the flower they are smoking. Big corporations in this industry fail to recognize that this industry has been here for over 100 years. They are looking at the industry as a money grab. You can make it as a small business owner, but it comes with many more challenges. Forming alliances among us and going directly to the people helps us face these challenges. 

What kind of challenges do you face in the industry and what solutions would you like to see?

Capital is big and can dominate the industry. I am working right now with Javier Armas of BALCA to acquire a building and license in Oakland, CA. With the minimal amount of licenses the city of San Jose has to offer, if you don’t have deep pockets, it can be challenging applying for the same license that a multi-million dollar corporation is applying for. 

Why did you join NCIA? What’s the best or most important part about being a member?

I joined NCIA through the DEI Scholarship Program to learn and network, as the cannabis industry is constantly changing and I need to stay up to date. When I was working for dispensaries in San Jose, I was networking a lot but representing someone else’s company, not representing my vision and dreams of connecting and catering to the everyday cannabis consumers. It’s time now to build my vision and with the strength of great associations like NCIA and BALCA, I’m confident it will happen.

Member Blog: Cannabis Technology – Six Predictions for the Future of Cannabis Tech

by Barry Saik, Chief Executive Officer of Greenbits 

Big changes are coming to the cannabis industry.

At least, that is the outlook shared by cannabis experts and lawmakers across the political spectrum. Even people who oppose federal-level legalization have to admit that the current status quo is unlikely to hold, and that popular opinion continues to sway towards the creation of a legitimate nationwide cannabis industry. Technology is playing a crucial role in connecting people inside and outside the confines of that industry.

How Cannabis Tech Will Evolve in 2020 and Beyond

There is considerable movement towards legalization in an increasing number of states. Surging demand has been keeping the cannabis industry afloat even in the worst-hit areas of the global Coronavirus pandemic. While federal-level legalization may be a long shot for the calendar year, there is good reason to believe that several new cannabis markets will open.

Many of today’s most exciting cannabis tech trends have already started gaining inertia. These movements are likely to continue picking up steam well into 2020 and beyond, even if federal-level initiatives prove unfruitful by the end of the year:

Expanded Payment Options

So far, cannabis has been a cash-only industry. Debit card transactions are gradually making their way into cannabis markets, thanks to cashless ATM solutions and a variety of online payment processors. The trend towards cashless payments is likely to continue, whether federally-backed banks support it or not.

If the federal government approves a bill that allows banks to fund and support compliant cannabis businesses, consumers will see a remarkable surge in industry development. Online ordering will likely become the new norm, powered by increasingly sophisticated e-commerce systems.

Without the support of federally backed banks, the market is likely to rely on unicorn FinTech innovators who can find ways to sidestep federal stonewalling. Compliance and cash availability will be issues, but solutions similar to those already in place will nonetheless flourish thanks to steady demand.

Better, More Accurate Strain Profiles

Right now, cannabis experts rely on a broad range of ambiguous, anecdotal data to differentiate strain profiles and the experiences they offer. There is not enough hard data to offer a quantitative comparison between any two strains.

Terpene research is going to change this. These aromatic oils are responsible for the telltale smell unique to each strain, and they have been shown to contribute to each strain’s medicinal and psychoactive effects. 

The availability of hard data will transform the way consumers categorize cannabis. The goal is to go beyond the “sativa vs. indica” distinction and tell consumers exactly what to expect from each strain on an individual basis. In time, this may lead to an entirely new system of categorization for cannabis products.

A New Spotlight On Consumer Convenience

Colorado has implemented cannabis hospitality licenses as of 2020, and cannabis legislators around the country are taking a close look at the effects of the new rule. California already has a few consumption-friendly public locations, but this is very much a brand-new field where cannabis legislation – and cannabis technology – have yet to fully intersect.

On a similar note, Colorado is following California, Nevada, Oregon, and Massachusetts in allowing for cannabis delivery. These simple regulatory changes will have effects that transform consumer expectations in the industry, and the trend is towards convenience.

Expect a new brand of cannabis entrepreneur fusing technology and cannabis culture in ways never before thought possible. People are going to develop solutions that help solidify cannabis culture’s place in the local environment, capitalizing on convenience to do so.

Operational Experts Will Become Highly Sought After Cannabis Executives

There are several high-profile companies making movements towards consolidating their multi-state presence. At the moment, this is made difficult by the fact that every state has a unique set of rules for its cannabis businesses to abide by. This makes economies of scale difficult to achieve.

Operational talent is the specific kind that these large-scale organizations are going to be looking for. Until now, many multi-state operators have been run primarily by finance-oriented executives. This provides a good basis for setting up and closing acquisitions, but it will fall on newly built operational teams to build compliant solutions for multi-state organizations.

Hemp Will Open the Door to Cannabis Agriculture

The 2018 Farm Bill has led to official, federal-level recognition of hemp products. While this has not resulted in a nationwide hemp craze, the participating states are expected to bring non-psychoactive marijuana cultivation to the forefront.

So far, the USDA has approved 2020 hemp applications in Washington, Wyoming, Georgia, Iowa, and Pennsylvania. There are also fifteen tribal plans under review. Increased attention to hemp will lead to an increased dedication of tech resources to the needs of hemp farmers – which are necessarily distinct from those of psychoactive cannabis cultivators.

Market Intelligence Will Take Center Stage

A handful of ancillary industries – from cultivation-friendly real estate specialists to cannabis law firms – are expected to grow around the burgeoning industry, but market intelligence is the one most experts are excited about. 

Industry leaders in every state are looking for data on cannabis users. Sales data can help inform industry players on better, more efficient ways to use limited cultivation resources. Merchandising data can help dispensaries build lasting partnerships with non-cannabis brands. A wide array of new businesses will enter the cannabis market without necessarily being growers, processors, or dispensaries.

The ability to securely turn dispensary transaction data into readymade analytic insight will prove to be one of the most valuable assets a cannabis company can have. The fact that state regulation already requires dispensaries to gather and report transaction information means that, in many cases, half of the work is already done.

2020: The Year for Cannabis Tech

Technology has historically played a crucial role in achieving civic and social progress, which then informs newer technological initiatives. Cannabis technology is already helping regulators meet the demands stipulated by voters who want safe, legal access to marijuana products, and this trend is going to continue.


Barry Saik serves as Chief Executive Officer of Greenbits, a leading cannabis retail platform that empowers more than 1,200 cannabis retail locations across 13 states with a safer and smarter way to manage day-to-day operations and maximize store performance. 

Barry leads all functions of the company, which processed $3.3 billion in legal cannabis transactions in 2019. Through its platform, Greenbits offers the full suite of services that cannabis retailers need – automated state-by-state compliance, point of sale, inventory control, and personalized insights – to enable owners, managers, and budtenders to run, protect, and grow businesses with ease. 

A veteran of Silicon Valley start-ups and global tech companies, Barry brings a wealth of experience in scaling and leading integrated teams building software solutions that help small businesses grow.

Barry joined Greenbits as CEO in late 2019 after founding and running the SmartLine business at GoDaddy (NYSE: GDDY), a global company that helps entrepreneurs and businesses to be successful online. Centered around providing a second phone line that connects with a smartphone, the unit grew to $8 million in revenue in the first year under Barry’s leadership.

 

Before GoDaddy, Barry spent 15 years working in a variety of senior roles at Intuit (NASDAQ: INTU) and its marquis tax product, TurboTax, the leading software solution for business and personal tax filings. Early in his tenure, Barry led the founding team of TurboTax Online, which 40 million people used in 2019 to pay their U.S. taxes. 

 

As a senior leader in TurboTax’s marketing department, Barry oversaw the creation of the company’s first television ad campaign, which resulted in a 12 percent spike in sales. He also led TurboTax’s engineering team, which is charged with programming the ever-evolving federal and state tax codes into the software, a centerpiece capability of the product.

 

Barry graduated from Stanford University with a B.S. in mechanical engineering and an A.B. in communications. He received an M.B.A. in marketing from the UCLA Anderson School of Management.

 

 

 

 

 

 

 

 

 

Greenbits Company Description 

As the pioneering leader of regulated retail, Greenbits is the complete cannabis retail management platform. Founded in 2014, we empower 22,000 users in 1,200 retail locations across 13 states. As the market share leader, Greenbits rings $3.7 billion in sales annually, comprising one-third of all cannabis sales in adult-use states. With the largest and fastest-growing network of cannabis retailers, we serve the most locations, reach the most customers, process the most transactions, and ring the most sales in the industry, making Greenbits the best-selling and most trusted cannabis retail platform nationwide.

 

Greenbits provides smart management solutions that help cannabis retailers maximize performance and make better business decisions. Our robust retail platform – with automated state-by-state compliance, inventory control, and personalized insights – enables owners, managers, and budtenders to run, protect, and grow their businesses with ease.  www.greenbits.com

 

 

Contact Information: mbriggs@greenbits.com

 

 

 

Member Blog: How to Launch Online Ordering and Dispensary Procedures During COVID-19

by Faai Steuer, VP of marketing at Cova Software

The growing coronavirus outbreak in North America has affected businesses of all sizes and sectors, including cannabis dispensaries. Many states have categorized medical dispensaries and retail cannabis stores as essential businesses. But it’s extremely important that any cannabis retailer choosing to stay open during this time take extra precautions to keep their staff and customers safe while still staying compliant with local and emergency laws. 

COVID-19 Plan

5 Steps to Get Started With Online Ordering and Delivery Service

Review local laws and identify your strategy

It’s not easy to quickly change the way you operate your cannabis business, but it can be done. Look to see how other industry leaders across the country are handling this moment. Check if your state allows for online ordering and in-store express pick up, curbside pick-up, delivery, and drive-thrus here.

Use technology to stay compliant and make your vision come to life

You will have to rely more on retail technology while human interaction and in-person sales are not possible. Online ordering, delivery, line queuing, and no-touch ID verification policies will all require reliable tech. Check with your current POS if they have a workaround to facilitate the new process and integration with an online ordering platform. 

Re-design your store layout

Change your store layout to further limit exposure. Take all of the products out of display cases and instead use that space to store fulfilled online orders. Use ropes or another barricade to ensure a six-foot distance between customers and sales counters.  Install sneeze guards in front of checkout stations. Use tape or signage to mark where customers should be standing (six feet apart). 

Develop operating procedures

These changes will require an update to your operating procedures. You will need a few employees dedicated to packing online orders and another employee on the floor ensuring customers are far enough apart and surfaces are consistently sanitized. If employees are feeling sick, require them to stay home. Some dispensaries are even taking the temperature of employees before every shift. 

Train & protect your staff

Be sure to limit the number of customers in the store at a time, so there is ample distance (3-6 feet) between people. Protect your employees and customers with the following equipment:

  • Touchscreen-friendly gloves for employees
  • Alcohol swabs for any surface customers touch at the POS
  • Hand sanitizer
  • Masks
  • Lysol or other CDC-approved antibacterial cleaning spray

Sign up for a free webinar on March 31: How to launch an online ordering and delivery program during COVID-19.


Faai Steuer is VP of marketing at Cova Software, the fastest-growing cannabis retail POS in North America. An entrepreneur at heart, she has a passion for growing startups and building brands. With 20 years of marketing experience in CPG and retail tech, she lends her knowledge and best practices to help cannabis entrepreneurs in the U.S. and Canada open their first store and grow their business through vital thought leader content. 

Cova is an award-winning, seed-to-sale compliant POS with an intuitive design and robust tech platform, making it the most reliable cannabis POS system on the market. Cova helps dispensaries simplify compliance, raise the customer experience bar, and increase revenue through automated compliance capability, express check-out app, and integrated delivery solutions. Learn more at www.covasoftware.com.

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